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We read every message. Response times vary, but corrections and factual errors are prioritized.
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Editorial Guidelines
To set expectations on what we prioritize and how we respond:
What we prioritize: Corrections involving factual errors, safety-related claims, and significantly outdated pricing (typically a change of more than 20% from what we've published). If a product has received a major update that changes our recommendation, that's also high priority — especially for anything in the life safety or home alarm categories.
Response times: We respond to most messages within 5–10 business days. During periods of high review volume that timeline may extend. Corrections to published content are typically faster — we'd rather publish an update than let an error sit.
What we don't respond to: Link exchange requests, sponsored content inquiries, unsolicited press releases, and requests for paid placement of any kind. If your message is a pitch, it won't receive a reply. We're not looking for PR relationships, and our editorial coverage is not available for purchase.
If you're a manufacturer and you believe we've published something factually incorrect about your product, the errors address is the right channel. We take those seriously and will investigate with the same standards we apply to any other correction.